Current e-Journal
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July 16, 2024
The Problem with Social Sector Marketing
In this week’s Systems Change Newsletter…
• Invitations & Announcements
• Catalytic Thinking Exercise: The Problem with Social Sector Marketing
• Resources to Further Your Practice
Invitations & Announcements:
Hiring Practices that Bring Out the Best in Everyone Involved
Creating the Future’s Integrity Body (aka our board) has spent much of this year exploring hiring practices through the powerful lens of Catalytic Thinking. While we take a break during July and August, you can find summaries of our discussions at this link. If you are considering hiring new team members, we know these discussions will help you create a process that will bring out the best in everyone involved. Read it all here…
Catalytic Thinking Exercise:
The Problem with Social Sector Marketing
Take a course in marketing at a nonprofit resource center, social enterprise hub, or university program, and some of the questions you will be encouraged to answer are these:
- How is your program different from other similar programs?
- And why should someone support your program vs. theirs?
Those very questions are at the heart of why traditional marketing is actually harmful for creating change.
Questions about differentiating ourselves come from the business world. Clearly it is Coke’s job to tell you why they are better than Pepsi (and vice versa), because in the business world, the goal is to win the market, to get all the sales of a product – to increase market share. And the only way to do that is to annihilate the competition.
In social change work, though, we all know that it will take more than one organization in one community to address the problems our communities face. And it will take more than one arts organization or educational institution to help us be our most creative and curious selves.
By asking us to differentiate ourselves from each other, we lose the ability to build trust and work together.
Real change happens when we all link arms together and create that change. That’s what happens in movements – large groups of individuals and organizations moving forward together. And “together” is impossible when we are focused on what is different (i.e. better) about my organization than yours.
Together happens when we are seeking to find what we have in common, not what is different.
Together happens when we see folks who do similar work not as competitors but as potential allies.
In a social sector ecosystem that forces competition at every turn – from competitive grants to social enterprise pitches (in our minds, the most evil of all social sector competition tactics) – stepping away from that may feel clunky at first. All new ways of thinking tend to feel clunky at first.
But quickly you will find there is both comfort and power in turning competitors into allies. And that is when the good stuff can happen.
Try this:
This week’s “try this” exercise is simple. It also has the potential to create powerful change in your community.
Step 1 is to ask these questions:
- Who else cares about the issues at the heart of your work?
- Whose work is connected to your work in some way, where they might wind up talking to the same donors and foundations as you, about funding their work?
The obvious answers are going to be organizations with very similar missions - another domestic violence organization, another food pantry, or another theater group.
Those other organizations might, however, be a group that has a different mission than yours overall, but has aspects of their work that might be seen as similar to yours. For example, if your work is around addiction recovery, the local domestic violence shelter may have a program to help survivors who are dealing with addiction. Recovery is not their primary mission, but it is part of helping survivors heal and thrive, and so they have a small program that feels like it is in competition with your work.
List all those groups. Then list individuals within those organizations – perhaps the executive director, or perhaps the head of the program that is similar.
Step 2 is the big one.
Pick up the phone. Or send an email. Invite that person to have coffee, specifically to explore what you have in common.
What could you accomplish together that you cannot accomplish on your own?
That’s it. Simple? Yes. But do we do it? Not nearly enough.
You may already know the people you are going to invite to coffee. You may consider yourselves friendly competitors. That is different than seeing yourselves as prospective allies and partners.
The worst that could happen is that the other person will decline your offer to meet (or may ghost you altogether). In our experience, that’s pretty rare.
The next worst thing that could happen is that you’ll have coffee, and nothing will come of it, in which case you will be right back where you started. The only thing you will have lost is the cost of a coffee.
And the best that could happen? All the good stuff that comes from linking arms with others who care about your cause.
By moving from “differentiating” to finding what you have in common, you will be building allies, linking arms to create something powerful together. That is why the question “Who is affected by what we do? Who else cares about what we care about?” is the very first question in the Catalytic Thinking framework.
Resources to Further Your Practice:
- BUILD A MOVEMENT: What is the difference between your organization and a whole movement for change? Find out here…
- TAKE THE FIRST STEP: Simple steps to identify unlikely allies. Start with Step #1…
- CLOSE THE TRIANGLE: One of the simplest ways to build a network for change is to connect people who could benefit from knowing each other. Start by closing the triangle…
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